After-Sales Service Manager - Customer Experience & Revenue Growth

Join Erajaya, a leading name in manufacturing, transportation, and logistics, as we seek a dynamic After-Sales Service Manager to elevate our customer experience and drive service revenue growth in Bali. In this pivotal role, you will oversee the entire after-sales service process, ensuring our customers receive exceptional support and our service revenue continues to grow. Erajaya is committed to innovation and excellence, and we are looking for a passionate and results-driven individual to lead our service team.

As the After-Sales Service Manager, your daily responsibilities will include managing service teams, optimizing service processes, and ensuring customer satisfaction. You will work closely with our sales and marketing teams to identify opportunities for service revenue growth. Erajaya offers a dynamic and supportive work environment, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise the after-sales service team, ensuring high levels of customer satisfaction and service quality.
• Develop and implement strategies to increase service revenue and profitability.
• Monitor and analyze service performance metrics, identifying areas for improvement.
• Collaborate with sales and marketing teams to align service offerings with customer needs and market trends.
• Ensure compliance with company policies, regulations, and industry standards.
• Provide training and mentorship to service team members to enhance their skills and performance.
• Maintain strong relationships with key customers, understanding their needs and providing tailored solutions.
• Utilize CRM systems such as Salesforce or SAP to manage customer interactions and service requests.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in after-sales service management, preferably in the manufacturing, transportation, or logistics industry.
• Proven track record of driving service revenue growth and improving customer satisfaction.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce or SAP.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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