Customer Service & Sales Representative (B2C) - Yogyakarta

Join Hafez Prajna Indonesia as a Customer Service & Sales Representative (B2C) and become the frontline ambassador for our retail customers in Yogyakarta! In this dynamic role, you’ll blend exceptional customer service with sales expertise to drive customer satisfaction and boost sales. As a Customer Service & Sales Representative, you’ll handle inbound and outbound calls, manage customer inquiries, and provide personalized solutions to meet customer needs. This role offers a unique opportunity to grow your sales skills while building strong customer relationships in a vibrant market. With a competitive salary and a supportive team, you’ll have the chance to make a real impact in the retail industry.

Hafez Prajna Indonesia is a leading retail company with a strong presence in Indonesia. Known for its commitment to customer satisfaction and innovation, Hafez Prajna Indonesia has been serving customers across the country for over a decade. In Yogyakarta, we are looking for a dedicated professional to join our team and help us continue our mission of providing exceptional service and driving sales growth.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls and inquiries, providing prompt and personalized solutions.
• Assist customers with product information, promotions, and order processing.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Achieve and exceed sales targets through effective communication and negotiation skills.
• Utilize CRM systems like Salesforce or HubSpot to track customer interactions and sales performance.
• Collaborate with the sales and marketing teams to support promotional activities and campaigns.
• Provide exceptional customer service by addressing complaints and resolving issues to the customer's satisfaction.
• Stay updated with industry trends and company policies to ensure consistent and high-quality service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service and sales roles, preferably in the retail industry.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficient in using CRM systems and other sales tools such as Salesforce or HubSpot.
• Knowledge of Indonesian language and culture is a plus.
• Ability to work well under pressure and meet sales targets in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Experience in using communication tools like Zoom or Microsoft Teams for virtual interactions.
• Familiarity with retail operations and customer service best practices.

🛠️ Keahlian

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